Not satisfied with your order? We are very sorry and would love to hear what we can do to make you happy again. You may return it to us for a full refund, store credit, or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.

You can return your order within 30 days of receipt. We will ensure that the purchase price is credited to your account within 7 working days of receiving the return. The shipping cost for returns are not covered nor reimbursed by us.

Please note:

• Items must be completely unworn, undamaged, unstained, unscented, and be in their new, original, perfect condition with all original tags and packaging intact.

• All returns are subject to inspection - items that have been worn, soiled, altered or damaged are not eligible to return. Returns sent without authorization will be returned to sender at the senders expense.

• Restocking Fee:
  All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.
  
  
• Conditions for Waiver:
  Restocking fees may be waived under certain circumstances, such as:
  - The item received is defective or damaged upon arrival.
  - The wrong item was shipped, and a replacement is unavailable.
  
  Requests for waiver will be evaluated on a case-by-case basis.

Note: orders paid with store credit or giftcard are not eligible for refund. 

Initiating a Return / Exchange:

• To initiate a return, please contact our customer service team at info@laceandlush.com

• Provide your order number, a detailed reason for the return, and any supporting images if applicable.