Shipping

Due to the large influx of orders during our Valentine Sale, there might be a slight delay in shipping. Please note that it may take longer for your order to be delivered.

Buy 2 Get 1 Free-offer (Promotions)

If you choose to buy only one item during our promotion and don't take advantage of the this offer, we cannot provide compensation or retroactively apply the discount.

All items must be returned together. We cannot give refunds if not all items are returned. However, items in this deal can be exchanged for a different size or colour or redeemed for store credit.

Please note:

If you placed a pre-order, you will be charged for this item within one week after you placed your order.

In-stock items will ship immediately. Pre-orders will be shipped separately between February 8 and 12.

FAQ

When will I be charged for my pre-order item?

You will be charged for the pre-order item within one week after placing your order. The payment will not be captured at the time of ordering.

Why is my order shipping separately?

Your order contains both in-stock and pre-order items. The in-stock items will ship immediately, while the pre-order items will ship separately once they are available.

How will I know when my pre-order item ships?

You will receive an email notification with tracking information when your pre-order item ships. You will also be able to track your shipment via our tracking page.

Can I cancel my pre-order item after I’ve placed the order?

Unfortunately, once a pre-order item is placed, it cannot be canceled. Please review your order carefully before placing it.

How do I know when the pre-order item will be available to ship?

The expected availability of your pre-order item will be listed on the product page. You will also receive updates on its availability and shipping status via email.

What happens if my pre-order item doesn’t ship within the expected time frame?

If your pre-order item is delayed, please contact us, and we will provide you with updated information on the new shipping timeline.

Pre-order items will be shipped separately between February 8 and 12 and will take 6-12 business days to arrive.

Do I need to pay shipping for the pre-order item if it ships separately?

No, you will not be charged additional shipping fees for the pre-order item.

How do I track my pre-order item separately from the in-stock items?

Once your pre-order item ships (around 10 February), you will receive a separate tracking number and email notification. You can track both your in-stock and pre-order items using their respective tracking details.

Track and Trace

Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status or click on the link below to go to the tracking page.

Track Your Order

What is the delivery time?

To check the delivery time of your package, please check our shipping policy. Here you will find the shipping times and methods for each country.

Shipping Policy

Where is my order?

You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@laceandlush.com so we can help you out.

Not satisfied with your purchase? You can return or exchange your items within 30 days of delivery.

To start an inquiry, contact us at info@laceandlush.com.

Please note: Read our Refund Policy carefully and provide us with the necessary information.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

info@laceandlush.com

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

info@laceandlush.com