Frequently Asked Questions
Track and Trace
Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status or click on the link below to go to the tracking page.
Track Your Order
What is the delivery time?
To check the delivery time of your package, please check our shipping policy. Here you will find the shipping times and methods for each country.
Shipping Policy
Where is my order?
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@laceandlush.com so we can help you out.
How do I return my package?
It's super easy. To start a return, contact us at info@laceandlush.com. We will send you a return label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.
Please note: Read our Refund Policy carefully and provide us with the necessary information.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
contact us
Any questions?
Our team is at your service 7 days a week!
Still have questions about your order? Our team is available by e-mail for any questions, uncertainties or additional information!
Just send us a message and expect a reply within 24 hours.