Frequently Asked Questions
If the quick FAQ items on this page don't answer all your questions, feel free to explore our FULL FAQ PAGE for more detailed information. This way, you can find answers at your convenience before reaching out to us. If your question remains unresolved, don't hesitate to contact us!
Shipping
Due to the large influx of orders during our Black Friday Sale, there might be a slight delay in shipping. Please note that it may take longer for your order to be delivered.
Returns
Purchases made during our Black Friday sale are final, and we are unable to accept returns on these items. These items can only be exchanged or redeemed for store credit.
BOGO-offer
If you choose to buy only one item (or any other odd number) during our promotion and don't take advantage of the BOGO-offer, we cannot provide compensation or retroactively apply the discount.
Track and Trace
Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status or click on the link below to go to the tracking page.
Track Your Order
What is the delivery time?
To check the delivery time of your package, please check our shipping policy. Here you will find the shipping times and methods for each country.
Shipping Policy
Where is my order?
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@laceandlush.com so we can help you out.
Purchases made during our Black Friday sale are final, and we are unable to accept returns on these items. These items can only be exchanged or redeemed for store credit.
To start an inquiry, contact us at info@laceandlush.com.
Please note: Read our Refund Policy carefully and provide us with the necessary information.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
CONTACT US
Our support team is available 7 days a week.
Average answer time: 24-48 hours
To get the fastest and most accurate assistance, please include your order number in your message.
info@laceandlush.com