Frequently Asked Questions
If the quick FAQ items on this page don't answer all your questions, feel free to explore our FULL FAQ PAGE for more detailed information. This way, you can find answers at your convenience before reaching out to us. If your question remains unresolved, don't hesitate to contact us!
Here’s how we’ll handle your shipping with pre-order items:
- In-stock items: Shipped immediately with our regular shipping times.
You’ll receive a tracking link as soon as they are on their way.
- Pre-order items: These items are shipped separately between 4 and 9 March.
You’ll get a second shipping confirmation when they are dispatched.
Once your package is packed and left our warehouse, you’ll receive an automatic e-mail with your Track & Trace code.
When will I be charged for my pre-order item?
The payment will be captured at the time of ordering.
How will I know when my pre-order item ships?
You will receive an email notification with tracking information when your pre-order item ships. You will also be able to track your shipment via our tracking page.
Can I cancel my pre-order item after I’ve placed the order?
Unfortunately, once a pre-order item is placed, it cannot be canceled. Please review your order carefully before placing it.
What happens if my pre-order item doesn’t ship within the expected time frame?
If your pre-order item is delayed, please contact us, and we will provide you with updated information on the new shipping timeline.
Do I need to pay shipping for the pre-order item if it ships separately?
No, you will not be charged additional shipping fees for the pre-order item.
Track and Trace
Tracking number are assigned to packages when they ship. You will receive an email with your tracking number and a link to check the status or click on the link below to go to the tracking page.
Track Your Order
What is the delivery time?
To check the delivery time of your package, please check our shipping policy. Here you will find the shipping times and methods for each country.
Shipping Policy
Where is my order?
You have received a track & trace code so you can keep an eye on your package. Worried something went wrong? Please send us a mail to info@laceandlush.com so we can help you out.
Not satisfied with your purchase? You can return or exchange your items within 30 days of delivery.
To start an inquiry, contact us at info@laceandlush.com.
Please note: Read our Refund Policy carefully and provide us with the necessary information.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
CONTACT US
Our support team is available 7 days a week.
Average answer time: 24-48 hours
To get the fastest and most accurate assistance, please include your order number in your message.
info@laceandlush.com